Even though I no longer use their product (and would recommend to everyone NOT to use their product) because you can find better, less expensive options out there, I am going to use it to run out the credit because I refuse to let them keep $201.93 of my hard-earned money when they are so unprofessional and clearly do not value or respect customers. Now I have heard of rude and unprofessional customer service but this is some 'next level' stuff. He simply said- 'this is Skype, what do you want?' I was so taken aback that I said 'Wow' to which he responded 'Yes, Wow, what do you want?' Restart your computer, launch Skype, sign in and check the results. Scroll down to your Skype login data and hit the Remove button. Type ‘ credential manager ‘ in the Windows Search bar and double-click on the first result. The person answering the phone didn't even identify the company, all he said was 'support.' I asked if this is 'Skype Customer Support' and if so, why didn't he say the company name. This will force the app to save the new login information.

I then Googled and found an 888 customer support number figuring maybe if I spoke to a person.

Their refund documentation says that it is at the discretion of Skype whether or not to issue a refund so essentially, they just do not want to issue a refund.

Skype sign in loop